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Delivery
We offer worldwide delivery!
Your delivery will normally be made through our partner company, Εurosender. Εurosender has a phenomenal delivery success rate that we are very proud of and a will to deliver that we cannot fault. For smaller items we will sometimes use DPD who also provide a fantastic service.
The products we deliver are often big and heavy items to lift, so there will be certain occasions when we may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder our ability to deliver; it is your responsibility to ensure access to your property. In situations where we cannot gain access, we may be able to offer delivery to the nearest point possible i.e. your garage, so you can make arrangements to get the product in. If we believe successful re-delivery is viable when you have taken the necessary measures, we will attempt another delivery however we reserve the right to not re-attempt delivery; in this case we will always give you a full refund.
Our items can only be purchased if you are 18 years of age or over. If you are underage please do not attempt to order or purchase these products. We reserve the right not to supply any age restricted products where we reasonably believe that you are below the relevant legal age.
Delivery Limitations
Occasionally something will happen out of our control that closes roads, like floods snow or other adverse weather conditions or things like, sporting events which result in closed roads. We will do what we can, but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.
Unfortunately, on the rare occasions where a delivery is unsuccessful, we’re not liable for costs incurred.
Cancellation
If you’re not happy with your product or you’ve simply changed your mind, you’ll need to let us know within 14 days of delivery to receive a refund. We’re happy for you to unpack the appliance and have a proper look at it. However, if you have used the product or had it installed, we may not be able to sell it to someone else. This means that where the value of the product is reduced by your use, we may only make a partial refund, or charge you for the reduction in value. If you have not used the product and it is returned to us in the original packaging, you will receive a full refund. Your refund will be made within 14 days of collection of the appliance.
To cancel a product and request collection please send an email to kapountalis.com. You will be responsible to sending it back to us. We’ll not refund the cost of delivery.
The items should be sent back at the following address:
Εl.Kapountalis Athens
6A Petras Str
10444 Kolonos
Greece